FREQUENTLY ASKED QUESTIONS | TABLETOPICS
Was my order placed successfully?
You will know that your order has been successfully placed when you receive a confirmation email. Additionally, you will receive a confirmation email at the time of shipping from the warehouse.
Do I have to pay sales tax?
Yes, some states require us to charge state and county sales tax rates. It’s unavoidable.
Accepted Forms of Payment
We accept the following domestic credit cards: Mastercard, Visa, and American Express.
Products purchased from a retail store should be returned directly to that store. You may return a purchase you made on our website if it is in saleable condition (unused and in its original shrink wrap packaging). We'll issue you a refund of the merchandise cost, less shipping, within 30 days of the date you purchased from us.
In order to receive a refund, please follow these instructions:
- Call or email customer service for a return authorization. Returns will not be accepted without return authorization #.
- Send the product back to us, with the return authorization marked clearly on the box.
Send all returns to: TableTopics c/o SP Images 4777 Roberts Road, Columbus, OH 43228.
You can expect a refund to your credit card within 21 days of our receiving your return. For shipping costs associated with the return of a defective product (s), we will refund shipping costs if indicated in the package. For shipping costs associated with non-defective product(s), customer will pay the cost of shipping and this will be deducted from your refund. For exchanges: Unfortunately, at this time, we do not offer direct exchanges. If you wish to exchange a product you will need to return the undesired product for a full refund and make your new purchases at www.tabletopics.com.
SHIPPING INFORMATION | TABLETOPICS
TableTopics reserves the right to select the best carrier for each individual shipment. UPS is the primary carrier for orders from tabletopics.com, however, FedEx or an alternate carrier may be utilized at our discretion.
Do you ship to my country?
We only ship online orders to locations within the 48 contiguous United States. We do not ship orders to Alaska and Hawaii or internationally.
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. Most orders ship within 2 business days of being placed. Our order cut off time is 12 noon, Pacific Time. Orders placed after 12 noon, Pacific Time will be processed the following business day. Our warehouse is closed on weekends and national holidays so you can expect a delay in shipment if your order is placed at the end of the week or over the weekend. If it has been more than a few days since entering your order and you have not received a shipping confirmation, please contact customer service at firstname.lastname@example.org.
How long will it take my order to arrive?
Most orders will ship within 2 full business days of being placed. After an order has shipped, it may take from 2-7 business days to deliver depending on your geographic location. For more specific questions regarding time-sensitive orders, you can either contact UPS at 1-800-PICK- UPS with your tracking number, or you can contact customer service at email@example.com
This is the official UPS transit days map based on UPS Ground delivery. You can use this map to help you figure out when your order will arrive if you ship it via UPS Ground delivery.
Our order process time is 2 business days.
The first UPS transit day is the 3rd business day.
Example #1: You order on Monday by 12 noon, Pacific Time, your order will ship by Wednesday and your first UPS transit day is Thursday.
Example #2: You order on Friday, your order will ship by Tuesday; your first UPS transit day is Wednesday.
Example #3: You order on Saturday, your order will ship by Wednesday; your first UPS transit day is Thursday.
SHIPPING FROM THE TABLETOPICS WAREHOUSE IN COLUMBUS, OH
Need it there faster? – Select one of the expedited shipping choices at checkout. Still have a question?
Call us 8 – 4 pacific time, M-F, 888.690.6001 EXT. 1
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain a tracking number from the carrier that we have utilized to ship your package. If it has been more than a few days since entering your order and you have not received any shipping confirmation, please contact customer service at firstname.lastname@example.org
There is a problem with my shipment. My order never arrived, what should I do?
If you experience any problems with your order please contact customer service at email@example.com