Was my order placed successfully?

You will know that your order has been successfully placed when you receive a confirmation email. Additionally, you will receive a confirmation email at the time of shipping from the warehouse.

Do I have to pay sales tax?

Yes, some states require us to charge state and county sales tax rates. It’s unavoidable.

What forms of payment do you accept?

We accept the following domestic credit cards: Mastercard, Visa, and American Express.

Can I send products to more than one address in one transaction?

No, only one shipping address can be entered per transaction.

What is your return policy?

Products purchased from a retail store should be returned directly to that store.

You may return a purchase you made on our website if it is in saleable condition (unused and in its original shrink wrap packaging). We'll issue you a refund of the merchandise cost, less shipping, within 30 days of the date you purchased from us.

In order to receive a refund, please follow these instructions:

  • Call or email customer service for return authorization. Returns will not be accepted without return authorization #.
  • Send the product back to us, with the return authorization marked clearly on the box.

Send returns to: 4100 Lockbourne Road, Columbus, OH 43207

You can expect a refund to your credit card within 21 days of our receiving your return. For shipping costs associated with the return of a defective product (s), we will refund shipping costs if indicated in the package. For shipping costs associated with non-defective product(s), customer will pay the cost of shipping and this will be deducted from your refund. For exchanges: Unfortunately, at this time, we do not offer direct exchanges. If you wish to exchange a product you will need to return the undesired product for a full refund and make your new purchases at


© 2022 Ultra Pro International LLC. All Rights Reserved Worldwide